Here we’ve gathered some of your most common questions to save you some time 🙂 If you still can’t find what you’re looking for, send us an email, we’re happy to help!
How do I return a product?
Due to hygienic reasons we do not accept returns or exchanges. So please make sure you order the correct product and size.
How much do I pay for shipping?
The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping is based on the destination country based on your postal code/ZIP code and weight of the package.
Do you ship to my country?
Currently we only ship to the US, and Canada.
How is my order shipped?
All orders are shipped with FedEx Economy.
Can I track my order?
Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the parcel. Or you can track your package here.
When do I receive my order?
We dispatch all orders within 24 hrs on working days. Holidays and bank holidays might affect this time. When the order is shipped you receive a shipping confirmation e-mail. From when the order is shipped it should take 2-7 working days depending on where in the world you live. If it takes longer, please contact us and we’ll have a look at what might have happened.
Accepted payment methods?
We accept card payments with MasterCard and VISA or payment via PayPal, or Stripe.
Do I need an account to place an order?
No, you do not need to register to place an order, but you need to provide a valid e-mail address and contact details when placing an order.
Can I change or cancel my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by phone or e-mail.
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order with the extra items and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hrs of the original order.
My order is missing.
Contact us and we will sort it out for you.
Some pieces are missing from my order.
If pieces are missing from your order, contact us as soon as possible and we’ll have a look at it.
I cannot find the style, color or size I’m looking for.
The colors and sizes available in the online shop reflect what we currently have in stock at the moment. We might re-stock popular products, or have them available in some of our stores, contact us and we’ll have a look
What is your returns policy?
You have the right to cancel your purchase within a period of 24 hrs. of when it was ordered. We do not offer returns or cancellations after that time. We have a strict no return/no refund/no exchange policy for clothing items due to COVID-19.